Shipping & returns
**Please note all orders are billed and shipped by Medela’s exclusive partner, Breastfeeding Supply LLC**
Shipping FAQ:
Do you offer free shipping?
Yes! We offer free standard shipping on orders of $99 or more for orders placed in the US. Taxes do not qualify toward the minimum purchase requirement.
Currently, free shipping does not apply to orders form Canada.
Do I need an account to place an order?
NO! Feel free to checkout as a guest. Though creating an account is extremely helpful if you would like to print your order receipt, track your current order shipment progress, or place future orders. Creating an account is simple, and can be done at any time during or after your order.
Can I ship my order to a different address than what’s in my account profile?
Yes, you can specify a different valid U.S. shipping address during the order checkout process.
What if my billing address is different from my shipping address?
During the checkout process, you can enter a billing address independently from your shipping address if you uncheck the box next to “Billing Address is the same as Shipping Address.” PLEASE BE AWARE YOUR BILLING ADDRESS NEEDS TO MATCH THE BILLING ADDRESS OF THE CARD YOU ARE USING OR YOUR ORDER WILL BE DECLINED.
Will I be charged for shipping?
For US orders, we offer free shipping on orders of $99 or more. If your order subtotal is less than $99, your order will default to the least expensive shipping option. We also offer expedited shipping options for an extra charge. There is currently no free shipping offer for Canadian orders.
Where do I change my shipping method to expedite my order?
During checkout, you will be presented with upgraded shipping options and their prices. We do not currently offer expedited shipping to Alaska, Hawaii, or U.S. Territories.
Where do your goods ship from?
Orders are billed and shipped directly to you by our exclusive partner Breastfeeding Supply LLC from the United States.
How do I report a problem with my order?
To report a problem with your order, please visit any of the customer service options on Medela.com. The most direct option is chat. Open the chat icon in the lower right hand corner of your screen and select “I have a question about an order I placed in the Medela Shop.”
How do I check on the status of my order?
To check on your order progress:
- Sign In to your Breastfeedingsupply.com account
- Navigate to the “My Account” page
- Click on “orders”
Orders are listed by most recent with the order’s current status and tracking number.
RETURNS FAQ:
Do your products come with a warranty?
We stand by the quality of our products. Personal-use breast pumps come with a 1-year warranty from the date of purchase. Accessories, pumping parts & the Harmony manual breast pump have a 90-day warranty.
How do I return an item?
Returns are accepted within 90 days of the order being placed, for apparel items or unopened products. To start a return, please visit https://medela.us/breastfeeding and open the chat icon in the lower right hand corner of your screen and select “I have a question about an order I placed in the Medela Shop.”
Is there a fee if I return my product?
A 20% restocking fee will be deducted from your refund for returned products. Return shipping cost is paid for by the customer.
Can I return a product if I’ve opened it?
Apart from apparel items, we can’t accept returns for opened breastfeeding products for health reasons. Please dispose of your product through your local waste management.
Can I return a product if I received it as a gift?
To return a product, we will need your order number and the email address used to place the order. If you have this information, you can return a product. The refund will be credited to the credit card used to place the original order.
Can I return an item to Medela if I purchased it from another store?
No, please return products through the store from which you purchased them.